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Jan 05

fb_logo1ExactTarget recently conducted a survey that revealed that 70% of Facebook users don’t want to be marketed to, even if they joined the Fan page of a company or brand. Social media naysayers and Facebook haters point to this data as proof that you really don’t need to consider online communities as part of your marketing plan.

It’s a stupid survey as the results are predictable. If you ask people who are walking around inside Macy’s if they want to be sold or marketed to they’d say no, too. 70% of people walk up and down trade show aisles quickly looking away when the sales rep in the booth catches their eye. Don’t you automatically utter, “Just looking” every time you’re approached by a store sales person?

We hate being sold to but we sure love to buy!

The terms “marketing” and “sales” conjure old-school methods using manipulation, dishonesty and phony friendliness. That is what the Facebook members–and retail shoppers–are rejecting.

And yet everywhere you look members of social networks are downloading coupons, reading e-books, participating in contests, earning silly badges, watching videos, answering polls, signing petitions, voting for charities, playing games and sharing what they like with others. Many of those activities are provided by companies. Who are (ahem) marketing.

An old mentor taught me to pay attention to what people do, not what they say.

Mad Men happens to be a great TV show but that style of marketing is what people now reject. Market with Authentic Value and you’ll get very different results. Whether you are marketing a drug, a hospital or disease awareness you can and should engage on Facebook. 300 million people are there, and they’re not just looking.

  • Yeah. I'm not sure most people even understand how they are being marketed. It's like asking, "Are you recieving subconcious messages right now?"
  • ddflannery
    Very interesting. You mention that people are now rejecting the "Mad Men" style of marketing. Can you please elaborate on this statement? What is it that people are rejecting?
  • kruresearch
    Mad Men--which is the best TV show since Sopranos IMHO--uses the golden age of advertising as the backdrop. Although a simplification, I think what that type of advertising represents is:
    - interruption marketing
    - push (one-way) marketing
    - use of national media channels
    - style over substance
    - and perhaps a bit of manipulation
  • I'd encourage you to look at the article I wrote on this study where these findings were originally published: http://www.marketingprofs.com/...

    In doing do, you will find that the point of the article (which only highlights one finding of a much larger survey) is that 70% do not equate becoming a "fan" with granting permission. Simply stated, it is not an opt-in mechanism.

    I think if you look at the MarketingProfs article for the full context you will find that our sentiments about traditional marketing approaches are very similar. Marketing has a negative connotation in our society... so yes, people are always going to say they don't want it. That is why we asked about permission. All survey respondents did indicate they had granted permission for marketers to communicate with them through at least one channel.

    If you are interested in other survey findings about how consumer attitudes toward communication across marketing channels, as well as a parallel commissioned study from Forrester Research on how marketers manage multi-channel efforts, goto www.exacttarget.com/channel
  • Don't forget the math. The numbers still show that 90 million Facebook users DO want to be marketed to. I wouldn't turn my back on that.
  • kruresearch
    John, good point. Direct mail marketers have thrived off 1 or 2% response rates for years! Having 30% of an audience who IS receptive by itself is quite compelling.
  • Well put. Marketing has morphed into a new form for social media. Inviting folks to be part of a "conversation" or interesting event is appealing, and it's quite contrary to the hard sell of yore. I believe the mantra within social media is "be interesting, and people will follow you."
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